What are the problems that the third party should pay attention to in the warehouse outsourcing?
- 2018-03-16 15:41
- Warehouse outsourced third party e-commerce inventory management
Many business enterprises to achieve a certain scale after the inventory of outsourcing to the third party warehousing enterprises to professional management, unlike their warehouse management, a lot of information on the communication if not in place, even if the third party warehousing enterprises, will also lead to a lot of inventory problem. For example:
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1, storage anomaly: businesses subordinate supplier, factory warehousing quality cannot be controlled, resulting in data warehousing error from the source. If the link in warehousing suppliers and manufacturers did not cooperate with warehouse operations, will increase the difficulty and cost, these costs will eventually be transferred to the business enterprise itself. As a third party storage enterprise, it is very meaningful for both parties to assist the business to manage the suppliers well.
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2, oversold: as the saying goes "the world of martial arts, but not fast breaking". Compared with the traditional sales industry, the e-commerce industry has high efficiency and fast speed. A burst of money appears, and a large number of orders appear instantaneously. Because Taiwan before and after the inventory data lead to inconsistent orders oversold. While the major electricity supplier platform for consumer experience, have a strict control on oversold, and even some punitive measures, such as Tmall will require businesses to pay 30% of the value to the consumer of oversold orders. If the stock in front and back stage is not connected well, even if the stock in warehouse is OK, the front desk may not be able to stock the right stock, which will cause losses to businesses and buyers.
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3, the library and settlement of disputes link: electricity supplier of this "fast" tend to make the warehouse operation in a very passive situation, rapid return to delivery as soon as possible, fast delivery, in order to better customer experience. Selling is not good, quickly withdrawn from as soon as possible to find other sales channels. Because of this "fast", let not the detailed management and feedback of inventory in warehouse, leading to disputes in the back when. This kind of dispute will consume a lot of energy from both business and settlement personnel to raise the burden of proof and condemn, and it will seriously affect the cooperation between the two parties.
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4, the calculation of delay in warehouse fees. Generally speaking, the detention fee will follow the principle of first in first out and follow up the days of commodity detention to calculate the detention fee, but the calculation of the detention fee is based on an accurate number of stocks. If the quantity of stock is wrong, there will be a variety of disputes.
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The emergence of the above problems is, in the final analysis, the issue of "inventory management". I believe that most of the inventory management of warehousing enterprises have a set of perfect mechanism is very professional, no professional experience in warehouse management, warehouse management experts in front of your intention to display slight skill before an expert. However, it is believed that the inventory management of e-commerce and warehouse should stand in the perspective of "linkage" to ensure that the process and results are accurate. This article does not discuss the details of warehouse inventory management, and focuses on how to share the inventory between the electric business and the third party storage.
1. source quasi
Like traditional enterprises, many suppliers of e-commerce enterprises in a small scale may come from multiple suppliers, and the management level of these suppliers may be uneven. Whether the specification depends on the supplier's warehousing business constraints and warehouse feedback abnormal warehousing. Some small and medium-sized e-commerce enterprises are too weak to control suppliers (factories). With the "fast and unbroken", the order cycle is greatly shortened, and the sales cycle has a huge uncertainty, which leads to a very short time for the factory to stock up. When placing an abnormal it xianguaibuguai. These common exceptions are:
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The delay of supplier delivery, which leads to late delivery of the warehouse, affects the sales plan of e-commerce stores. Especially in the period of big promotion, if suppliers fail to deliver goods in time, they will have a significant impact on warehouse receipt and delivery, which will seriously affect the score and consumer experience of the e-commerce platform.
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The packaging of goods is not standard. Some brands such as Lining, Smith Barney and other to supplier management is very perfect, suppliers in strict accordance with the specified marks, packaging warehousing, packaging specification. But many small and medium sized businesses are not likely to have such a strong ability to control the suppliers. The mark is wrong and the packing is not uniform. Some even take a large woven bag to load the goods, which makes it difficult for the warehouse to collect the goods.
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Bar code error: individual factories have not made barcodes according to the requirements of the warehouse and merchant, or posted the wrong bar code. This phenomenon often appears in the clothing industry. The inconsistency between the labeling and the mark of water washing and the shipping mark outside the box will lead to the inventory error. If the warehouse in the warehousing link is not found in time, the shipping link behind the wrong goods is inevitable.
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In batches to the warehouse. In general, a single storage corresponding to a storage behavior, some suppliers because of inadequate preparation or other problems by way of placing batch arrival. For some goods that need to be managed in the batch, the batch to the warehouse leads to the confusion of the batches by the warehouse. It will also affect the price of the batches of different products at the sales side and the calculation of the warehouse end to the warehouse fee.
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Quantity difference. The supplier does not according to the number of businesses specified in warehousing, warehouse and warehousing link to businesses, suppliers on both sides repeatedly confirmed that the effect of warehousing operations
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Mixed goods: different SKU products mixed in a large package, resulting in warehouse confusion, counting time, receiving the wrong goods also increased the risk.
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QC problem, some commodities need to carry out the QC in the warehouse according to the e-commerce platform, and need to cooperate in the warehouse. If the business does not coordinate the work time of the QC and the warehouse, it will lead to the delay of QC and the delay of the delivery.
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The above problem is summed up by the lack of business control of suppliers. The warehouse inventory warehousing difficulty, the proportion increased, receiving delay error, the risk of subsequent delivery delay and send the wrong goods also increased. In order to solve the above problems, on the one hand to various warehouse faithful record and feedback in the process of placing abnormal, timely feedback to businesses. Businesses should identify these points in the agreement with the suppliers, quantify and blame them, and let the suppliers take on the losses. Gradually let suppliers improve warehousing, warehousing specification. The warehouse that is currently in charge is doing this:
2. process quasi
The guarantee process depends mainly on two points: one is warehouse management, the other is warehouse WMS system and store ERP system, and e-commerce background business inventory synchronization mechanism.
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1) warehouse management: This is not in detail, the professional ability of the warehouse professionals should be believed, but simply to say a few points:
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A) on inventory changes: commodity warehousing, for various reasons will lead to changes in inventory, warehouse should be faithful and timely to the changes recorded by the system and interface synchronization to the ERP system stores and business platform business background. There are the following scenes:
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Are defective conversion: when placing is genuine goods inventory, real time to pick up the goods found to be defective, can not be shipped. In this case, the warehouse needs to deduct a positive stock and increase the inventory of a defective product.
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Warehouse loss: warehouse inventory found that the goods short, need to deduct inventory.
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Warehouse multiple shipments, less shipments, wrong goods: warehouse error goods, need to adjust the inventory.
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Warehouse inventory error: last inventory error, correction in this inventory, the need to adjust the inventory.
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Error adjustment: warehousing has not found encoding error, adjust the management in the library or the shipping link.
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Return warehousing or cut single success: the cancellation of orders have been shipped orders, warehouse need to cut off, cut off or be successful if the courier buyers refused to return the warehouse, warehouse inventory needs to be adjusted.
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Some of the above inventory adjustment scenarios need businesses to take responsibility, such as the transformation of defective products, some of which need responsibility from the warehouse, such as losing goods and sending wrong goods. No matter who is responsible, the warehouse should be faithfully recorded, timely feedback, and keep the front and back table inventory data consistent.
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B) about warehouse inventory: as warehouse daily operation behavior, each warehouse will have a variety of inventory rules, such as monthly, quarterly market points, cycle inventory, dynamic inventory and so on. However, we found in practice that the inventory rules in the warehouse may not be suitable for the application of the e-commerce industry. Therefore, after a period of exploration, we explore the following principles:
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At the beginning of the month inventory less than 20 goods total inventory: stock is less than 20, we think the risk is oversold. Please in the warehouse at the beginning of the month to less than 20 of the total inventory of SKU, the results back to the ERP system in businesses and shops in the background. ?If there is a difference, the shop backstage automatically updates the number of shelves.
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The 20 day the stock is less than the commodity inventory: ibid, ensure that less than 20 of the product does not produce oversold.
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庫(kù)存有差異實(shí)時(shí)盤點(diǎn)：利用系統(tǒng)功能，每天自動(dòng)比對(duì)店鋪上架數(shù)量、ERP庫(kù)存數(shù)量和倉(cāng)庫(kù)庫(kù)存數(shù)量，對(duì)有差異的數(shù)據(jù)自動(dòng)生成盤點(diǎn)請(qǐng)求，請(qǐng)倉(cāng)庫(kù)納入到自己的盤點(diǎn)計(jì)劃中去，并把盤點(diǎn)結(jié)果同步給ERP和商家的店鋪后臺(tái)。
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Inventory after activity: there are different points between electric business enterprises and traditional enterprises. If there is a large volume of large-scale sales promotion or activity expected, large quantities of orders will be generated in a short time. These orders are generally concentrated in a limited number of or dozens of SKU. After the activity, the warehouse warehouse is required to check the SKU to ensure the accuracy of the inventory.
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In order to ensure that the number of inventory: back before the back warehouse is accurate, it is necessary to return the goods to the warehouse before the inventory inventory, in order to return the goods to the warehouse according to the number of correct.
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2) delivery: ensure that the delivery process is good, leaky and multiple. In general, there is a very standardized process in the warehouse, which is well controlled at several key nodes.
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Picking link: ensure that the picking SKU and the quantity and order are consistent.
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Packaging: the best two links, a system (scanning the gun), a manual.
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Delivery delivery: pay special attention to the refunds order and order content to be modified.
3. results
The so-called quasi, refers to the time back and settlement, can have a very clear Invoicing data, even if the stock difference, also can find the specific reasons, to the responsible parties accountable, to ensure that businesses and suppliers have not withdrawn from the dispute in the warehouse, and settlement.
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Just took over the warehouse, warehouse has been a headache: link lost goods merchant said warehouse, warehouse says it is time to return a business. The merchant said you don't give me for I do not say you do not return the goods to the warehouse warehouse back, I will take you demurrage! The merchant says I won't give it! A muddled account makes a good headaches!
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After a period of running, we summed up the 5 principles for back:
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Back before the goods shelves before businesses will withdraw principle: goods from shop shelves, so as not to withdraw after the formation of single shop and orders into the warehouse, causing interference to the back to work. This is best achieved through the system, and artificial intervention will be possible.
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Back before the inventory back before the principle: must return the goods to the warehouse goods warehouse inventory, inventory results timely notification to the business, and in time. Do two advantages: one is the business as soon as possible to confirm whether there is doubt about the back number, the other is a synchronous updat system, according to the counting result generate accurate single back.
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Inventory discrepancy data in the field of compensation principle: if the inventory is different, on the spot. The basis of the responsibility is to store the data on both sides of the warehouse WMS and the store ERP. All documents must be based on changes in inventory, storage, delivery orders, warehouse, single back adjustment. In this way, when the stock is different, it is able to find the corresponding documents directly: whether the warehouse has not uploaded the shipping data or the storage in the warehouse is lost at a glance. All the documents, especially the inventory adjustment, must have a clear reason for the adjustment. This immediately confirm who will take responsibility in back and settlement.
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Accountable and withdrawn from the two lines: the principle and principle of inventory principle above, businesses and warehouses can no longer be any excuse not to withdraw, accountable and withdrawn from the two lines separately. This will not delay back because of controversial to back the number, we will solve all kinds of disputes mentioned above.
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This is the main platform transfer principle: in order to avoid the dispute on the number of handover has been withdrawn from. In the actual operation process, to the platform for the handover circles, both sides signed on the back, can not go back afterwards. The principle of the specific implementation of the time, some businesses are using third party logistics delivery and return the goods to the warehouse, the third party logistics may not be responsible for the transfer of data. This is still open to discussion.
4. system function
The above text mainly summarizes the specific operation level of the merchant, warehouse and supplier in the process of inventory management. In addition to these, the system function should be able to follow up. The company's system and warehouse through a period of effort, through the following functions to ensure the accuracy of inventory management.
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1) ERP system to improve the distribution function: many large businesses are multi platform, multi store, multi channel sales. Different channels have different logic for the number of shelves. For example, Taobao supports reducing inventory and reducing inventory. In order not to have oversold, ERP system required by the distribution system, can realize multi channel sharing and channel inventory according to the inventory lock.
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2) real-time synchronization of inventory adjustment: when the warehouse inventory is adjusted, it can be synchronized to the store ERP system in real time, thus triggering the adjustment of the number of shelves in the background of the electric business. This adjustment has a specific cause of adjustment so that the following will be responsible for the parties concerned.
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3) regularly generate daily inventory comparison report: store ERP system and warehouse WMS system make automatic inventory comparison at 2 o'clock every morning when inventory operation stops, and report the difference between the two sides on inventory, submit it to both sides. The warehouse will take the initiative to find the reasons for the difference according to the difference report, confirm the need to adjust the inventory, adjust the inventory, and then synchronize it to the front desk.
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4) invoicing and storage function: This is almost all functions of ERP and WMS, but how to make warehouse and business discover the reason of inventory difference is more convenient for the product managers who are in charge of the system. The company makes it a tool that allows businesses and warehouses to quickly call the function in many scenarios and quickly locate the reasons for inventory differences.
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5) stocktaking and stocktaking: this has already been involved in the previous stage. The inventory rules of warehouses are different from those expected by merchants. By stocktaking, ERP automatically sends SKU to WMS, and WMS returns data to ERP after inventory.
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6) 0 inventory synchronization mechanism: even though it did so many operations and systems work, in order to avoid oversold absolutely, we need a "insurance". This "insurance" is 0 inventory synchronization: when the quantity of stock picking is 0, it is synchronized to ERP in real time, and ERP is forced to trigger the backstage of the store.
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Sum up: the essence of e-commerce is business, and retail is the specific form of business. Play retail to say is to play the supply chain, to small say is to play inventory. The inventory is not allowed to be not only the thing of the warehouse, but it is necessary to take part in the supply chain together with the parties of the lower and lower reaches of the chain.
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Source: the storage and transportation of Europe and Hsin