Debon development to today's scale and social influence, is that I had to start, it makes me feel a great responsibility.

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I often ask myself why Debon can exist? I think the answer is down, which exists for customers, which exists for employees, exists because we create social value, is ultimately due to our mission - "smooth flow of talent," and there.

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The flow of things is to provide good products and good services

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When just starting, Germany has nothing, out of stock, the lack of people, lack of money, what are almost missing; when no goods, goods from wher to worry; not easy to have the goods, goods and anxious to go away; finally send the goods to go awry, and worry...... The only advantage that we were at that time might be a little better than our peers, a little more enthusiastic service, and when the customers were in trouble, we were more active. ?Sometimes even when a customer calls and scolds, he scolds for half an hour. When I listen to a half hour, he scolds for an hour, and I listen for an hour, so long as he doesn't hang up, I don't hang up.

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On the basis of such a sense of service, coupled with some innovations in product and mode, de Bang has gained more and more customers' trust and developed step by step.

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Looking back on the course of more than 20 years, from the bottom of my heart that the customer is our God, the customer is not satisfied, we will have no goods, no goods have included no profit, not to provide employees with good benefits, also won't have today in germany.

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Now the market competition is so fierce, to enhance the volume, we find the difference, the most effective way or customer experience, through the optimization and improvement of our products and services, continue to provide more close to their demand for products and services to customers, allow customers to transport of goods was smooth, and our cooperation is relatively smooth customers, feeling relatively comfortable -- this is the smooth flow.

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No matter what, I hope people can Debon was always filled with customers, always toward the smooth flow, to provide better service to customers in that direction, not because of a big company, lost heart, cause all work finally become a task. It is important to realize that only a good customer experience can bring the volume of goods, bring good treatment, and bring good development to the company and our individual.

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The best is to choose the right people, fully mobilize the enthusiasm of all, the realization of human resources value maximization

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The good or bad of the customer experience depends largely on the awareness, motivation and ability of our employees to serve the customers. ?No Debon what privileges, nor what resources, what is the most precious for us? It's the tens of thousands of employees. If we can make these tens of thousands of people consistent and maximizing the centripetal force, it will produce great energy. And if this energy explode in the customer experience, its value is immeasurable.

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I understand that the best is through the construction of the mechanism, the right people in the right position, arouse each enthusiasm, dig every potential, to maximize the value of human resources. Do we all can take the initiative and willing to provide better customer service, and customer satisfaction, the company develop well, and finally we are in the process of personal gain more returns, to achieve our personal life ideal, realize the pursuit of a better life for our family.

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Every day we study how to improve management, how to recruit and selec high-quality, service conscious personnel? How do you give more recognition and motivation to a good customer and team? How to help or eliminate the relatively backward and poor performance of the customer experience? Its core purpose is to use.

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Because only let those creating value for customers, enhance the customer experience of the rewards and promotion, so that the effort is not enough, the performance of the high level of human talents for our position, this enterprise is healthy, have vitality, we will be more active, the customer experience will be better. Our cause will be more hope.

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Logistics is an ordinary industry, day after day, there are few great events. ?But the logistics is also a great industry, which bears the role of the "blood vessel" of the state's economic operation. Greatness is nurtured in the ordinary. In this industry, only those who can create different values will be more likely to come out.

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In my heart, Debon = smooth flow, the best.

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Germany is a good platform for tens of thousands of people in the pursuit of our fate, the realization of self value. "Smooth flow, the best" as our mission is to pursue, Debon meaning of existence, is our pursuit of a better life, realize the spiritual source of happiness in life.

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The source of | Debon e station